Dissapointed in Vodacom after paying my account.

My October statement had a balance of R171 and with my invoice for November the total amount due to Vodacom was about R644 of which I payed from my Capitec app on Saturday the 24th November. On the 27th of November Vodacom soft locked my phone mind you im on the road the whole week. I phoned 111 on Wednesday just to be told they cant help me but my payement does reflect from Monday the 26th.

In this day and age how can a big company like vodacom dont have system to allocate a simple payment outomatically.

Im stuck now with my finger in my ass, cant call home to check on my family, im just praying that i dont have an emergency on the road whereby I will need to make a phone call.