Dissapointed in this situation

I upgraded my vodacom contract and received my phones on the 12th of march 2021.On the 22nd there was a problem with the screen.On the 24th of march 2021 i lodged a complain. The screen was faulty. Something was wrong with the screen, this phone was only 10 days old when this started. Its brand new HUAWEI P SMART 2021 S/N YJBNU*** blush gold. I took it in on monday the 29th of march 2021. As to i live far from town. This is a very big concern! A brand new phone and it has to be worked on. I do not like this idea of having a new phone but it has been serviced! I could've bought a second hand phone! As to i like my phone brand new! Thats why i upgraded my contract which i have at vodacom for 10 years. Im so dissapointed in this situation.