Dissapointed /frustrated

I appl**** on the 17 April and everything went through with out a hitch , was contacted by the sales dept and had to reapply after submitting it online (not a train smash ) was very impressed by their speedy service ans helpfulness, was agin contacted by a lady from thier vetting dept who requested that i submitt tge normal documents which i did , on the afternoom of the 18th i recived an email from Vodacom saying my appointment was confirmed for the 19 April 2019, they arrived on time as they said they would but unfortunately the house rules of the complex i stay in forbids work on a public holiday , we rescheduled with out a hitch.

So today the 23 April 2019 i take time off work for the instalation and the contractors arrive and do the installation, the contractor says it will take 40 min to configure all done they leave 3 hrs later i call the fiber call center the young lady says she cant find any active orders says she wil call me back which she did and informs me all the orders have been cancelled and the salea dept said it was cancelled due to bad customer profile my queations are as follows. 1. Why was i never informed that my application wasnt successful i was in email contact with miss zungu on the 18th 2. Why was i informed that my device would be installed ? 3. Who now pays for this instalation. 4. Is this gow vodacom cunducts business with new potential customers ? I am very angry and demand answers , i left telkom because of bad service it seems its a norm these days do i need too look for another capable ISP one that actually with potential customer , in fact because you have installed the router and infrastructure i therefore assume that i am now a customer of Vodacom