FM
Fatima M

1 reviews | Active since Mar 2019

06 Apr 2024, 18:43

DISSAPOINTED

Good day Vodacom I humbly ask for an explanation on why my uncapped data is now 600GB. The reason I took the contract was that we use a lot of data in my house and you guys were offering that. called your call center they told me that you have the right to change the contract and that vodacom no longer that uncapped for that amount, unless if im will to pay more than I pay now. I was told that communication was sent. Unfortunatly I didint see that message and vodacom decided to continue with their decision. I am REALLY DISSAPOINTED with vodacom and will NEVER recommend to anyone. its unfortunate that I have multiple accounts with you and im being treated in this way.

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2024, 22:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team