Dissapointed customer

I am extremely disappointed with the service I have received from Vodacom and Vumatel so far. I signed up and paid for fibre in-store on Saturday, only to be informed on Monday that my address has an active line issue that needs to be resolved.

Since then, I have had to continually follow up for updates myself. At no point have I received proactive communication regarding the status of my order or the expected resolution time. Each time I make contact, I am unable to get a clear ETA.

As a new customer, this experience has been very disappointing. I would appreciate urgent feedback on the status of my installation and a clear indication of the next steps and expected timelines.