Dissapointed customer

Good day

I am a new Vodacom client.

I have placed an order on the 24 of December 2020 through Vodacom Online by phoning an agent. I was told that stock might arrive the following week and therefore I gave the address where I was at that time because they told me they only deliver to account holders.

However the stock did not arrive that week and on 4 January 2021 I phoned the Vodacom online department again. They told me the original agent will have to phone me and they will leave a message for her. She did not phone me.

I then went to Facebook for assistance and I was told that the team will be in touch. On the 5th of January 2021 I was told this once again.

I phoned again on the 18th of January 2021 and spoke to a lady called Priscilla. She tried so hard to assist me to change the address but to no avail. I received a sms yesterday that my order has been shipped. I have tried so hard since then to change my address. I was advised today that I need to wait 72H.

I tried multiple times to speak to team leaders or managers and they just ignored my messages to them. I was advised that they do not take calls or that they can't call them as they are not allowed to share headsets.

I also lodged a ticket with reference number 77391 on 20 January 2020 which I received no feedback.

I am very disappointed as I really tried so hard to change my address before shipment and now I have to wait again 72H for this change to be effected. I cannot emphasise enough how disappointed I am. I really understand the stock shortage but surely there is a way to speed up this process.

I really hope that you will assist me. All I want is my device as a matter of urgency which I would greatly appreciate.

Kind regards