Dissapointed customer

Pathetic service from vocadom

On the 20th of August i visited the Vodacom store in West gate where i requested premature cancellation after my phone was ****** i paid in R3691.92 to be exact and was then advised to follow process where a specific form was filled out , proof of payment and ID copy sent to vodacom retention email address.

My request was to cancel my 1 sim and device and the other device which i payed up.

There after i received no response and did multiple follow up calls where i was advised my query will be sent to back office.

After more calls to follow up on my request i was advised that the devices are cancelled

For two months i was then not debited and advised i shouldn't worry this is due to my positive invoice i then advised the agents this is not correct due to the fact that the payment was for the devices and if it was processed i should not have a positive amount i should be debited.

Today dated 05-11-2018 i was advised by an agent named Nyatallo that the amount due in November is R which io absolutely refuse to pay !!

If my request was processed apon my first request i would not have to pay the above mentioned amount !!

I am absolutely disgusted in the service i received as i was advised on numerous occasions that either my query was being sent to back office or was **** to and told it is cancelled.

I am so dissapointed in Vodacom as i am a loyal customer and had a simple request which was not actioned as per my request.

I followed process as per instructed and still received not assistance.