DISSAPOINTED CUSTOMER

I AM APPALLED BY THE I RECIEVED FROM VODACOM SANDTON CITY BY BOTH THE STAFF AND MANAGER ON TWO CONSECUTIVE VISITS TO THE STORE!

My ordeal started on Friday afternoon when I decided to go visit the store to get an ugrade for my husbands birthday as a surprise. I walked into the store and staff remained seated waiting for me to approach them as if I was the one trying to sell them something. I then expressed my dissapointment to the guy (can't call him a gentleman as he would have stood up serving a lady even more so doing his job) before we proceeded to the business I was there for. He then passes me on to his colleague Lindi who was also not very to assist me (they all seemed upset that I disturbed their chat and she literally couldn't couldn't help me fast enough as it was time for her to knock off).

We proceeded to upgrade one of lines to an Iphone 8+ 64gigs. I left with the phone sealed as I expressed to Lindi that it was a gift and would come back if there was something wrong with the phone once we open it.

After an investigative chat with my husband early Friday evening I discover he actually wanted the 256gig and not the 64gig I got as a surprize for. Without any waste of time I called the store and the 1st person I spoke to advised that there was nothing he could do and that I was stuck with phone for the next 24 months. I did a bit of research and was reminded of the Consumer Protection Act and called again. I spoke to a different person and this one told me he wasn't sure and would rather I speak to the manager the next day and he would get her to call me at 9am when they open.

I waited for the call and no one called until I decided to call around 9:45 and spoke to Zonke. I explained the story to her and also told her that evrything was in order as I hadn't opened the box still and after a bit of a back and forth she told I should bring it in but that she would still have to have it checked even though the seal wasn't broken, which I found strange. She expressed that she would then only get back to me on Tuesday which is my husbands birthday. I then also expressed to her my dissatisfaction with service I recieved from her and her staff as she too was not very keen to help me...made me wait 15mins before she emerged to come and assist when it was explained to her that I was the lady who called earlier. I then asked for a number I could call for help regarding the matter and for complaints....she game me this(011) ********** and walked away with the phone leaving still seated calling the number, couldn't care less if I got assistance. I called the number from my phone numerous times to no avail. I asked another guy to call her again so she could provide me with another number and to bring back the device still sealed so I could take pictures to prove that it was not tampered with and istead of her he brings the device back. I then explain to him I wanted to speak to her as the number she gave me wasn't going through and after going back to her again only does she come to give me short answers with explanations as to why she couldn't help me.

I left the store and drove to Vodaworld Midrand with the intention of cancelling my contract and it's there that I got advised that I actually should have been assisted today still..the gentleman advised me to ask for the FSC, I called the store using my airtime to and was told by Zonke again that the person was off this after she spike to the gentleman and explained to him what why she couldn't assist.

Very long story short I am now left without the gift I wanted to give to my husband for his birthday on Teusday from the service provider I have been with for 4yrs now not being able to assist me.