Dissapointed customer

Good day,

Vodacom has been extremely frustrating to deal with of recent. Being a customer for over 10 years I fail to understand their operating model and extremely disappointed in their customer service. I work in a service environment as well and I appreciated that things can and will go wrong but i am struggling to understand how a simple request gets so messy.

In May around 14th I tried to purchase 500 mins at a cost of R450. The first attempt of the transaction it failed and was presented with an error message. The second attempt failed with same error message. To my surprise a day later I was then credited with both bundles. I called customer care and advised them of their system errors and to credit the one 500 minutes. I was informed that it is not possible. I then angrily rep**** that their system was not working, gave a transnational error and then subsequently credited my twice. After a few days, i then get a text advising they have credited my account with R187 or some figure that was not remotely close to the original invoice amount of R450. I then requested that they please rectify and was assured that this will be done. Over a month later and still no refund, and they sneakily sent the invoice with the inflated amounts.

I then called the accounts area to remove the debit order as I need to only pay what is meant to. When I expressed my irritation i was advised that if I do not pay i will be reported to ITC. I said i am really confused as Vodacom is adding amounts to my invoice that is incorrect and despite my querying it, I am now being threatened with these comments.

I also upgraded to red select + and on this months proposed bill they charge me twice for line rental. i then queried and asked why. A customer care agent said oh its the way the system is and he can see how it was inputted and nothing he can do. I then once again frustrated by the sequence of events said are you guys are not serious and I am a victim of Vodacom ripping of customers. He then said after I labored on the point he will refer to the solutions specialists and then mentioned that it will take 7 days. I then said this is not good enough as Vodacom messed my billing and should be rectified without impact to myself. Also part of my upgrade Vdacom still retained/debited the old amount on my proposed bill. I am very confused and irate.

I received a text saying query has been rectified. I went onto the APP as prompted by the text message. Still no credit, no revision of the line rental amount and no credit of the old package that i upgraded.

my number is ********** .

Kind Regards Vish