Dissapointed client

I've been a customer from Vodacom for more then 20 years now.

I am disgusted with how they treating customer complaints.

I handed in my broken tablet device about 2 months ago. Needless to say, the consultant that assisted me, Dwayne was quite friendly. He took the devise from me assuring that he will book it in for repairs and i should be receiving an sms with a reference number soon.

When i did not receive an sms, I phoned the shop and Dwayne assured me once again that someone will be getting back to me. It normally takes about 2 weeks for the repair centre to come up with a diagnostics.

A month later I went to see Dwayne personally and ones again he assure me that someone will contact me. He gave me a document (supposedly to be the reference number to follow up with the repair shop).

I phoned the repair shop only to find out that the reference number I was given was for an old repair done on my contract in 2016.

On the 13 April 2018, I called Vodacom, Dwayne confirmed that he will follow up and revert back to me. Today 19 April 2018 I am still waiting for the promised call. I phoned the store and asked to speak to the manager. I was placed on hold and a gentleman with the name Regie advised me that the manager is not available at the moment. Upon asking to speak to the second in charge, I was placed on hold for more then 20min with no one referring back to me and i dropped the call. I have been trying for about 30 minutes thereafter to phone back but the number ********** remained engaged.

Vodacom is a service provider that i have recommended to many and words cannot begin to describe my disappointment.