Dissapointed

I have bern aloyal customer for over 15 years. Never spoke bad of vodacom infact if someone said something bad i will always stand up for vodacom. But i am dissapointed in vodacom due to the covid 19 story. Vodacom must thing of stuff like this before hand like a account freeze option or a pay off account with lower rates. I get this operator phoning me becoming rude because i cant pay. What am i to do if i dont have work i dont get money.

Anyway a person will think after 15 years of loyalty you wil get more respect but yet i lost mine in Vodacom.