Dissapointed
Good day,
I'm so dissapointed with Vodacom, i relocated and submitted my relocation request and a Technician was scheduled to come on Saturday at 8 but to my suprise, no one pitched or had the deceny to call and cancel.
I'm still sitting without fibre and when i call im told my SR was closed, how can they close something that is not resolved. I had to wait a whole month for my appointment that didn't happen and now I'm waiting again for another appointment of which im busy calling and running after Vodacom.
I just want to cancel their fibre and move to where i will be prioritized.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Jul 2021, 11:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jul 2021, 11:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
10 Jul 2021, 07:12Good day,
Your records are incorrect and as I've explained in my original query.
Your fibre Team contacted me to arrange an appointment but the Technician did not come and your very same Technician team did not call me to notify mr that they are not coming instead they go and close query for an appointment that was not honoured.
Vodacom debitted my account for a service that I'm not receiving. Now I'm dissapointed with Hello Peter for giving me incorrect feedback.
Your Technician did not come and have the audacity to close my query as resolved. How is it resolved if they did not come?
I'm really running out of patience with Vodacom.
Your records are incorrect and as I've explained in my original query.
Your fibre Team contacted me to arrange an appointment but the Technician did not come and your very same Technician team did not call me to notify mr that they are not coming instead they go and close query for an appointment that was not honoured.
Vodacom debitted my account for a service that I'm not receiving. Now I'm dissapointed with Hello Peter for giving me incorrect feedback.
Your Technician did not come and have the audacity to close my query as resolved. How is it resolved if they did not come?
I'm really running out of patience with Vodacom.
's update10 Jul 2021, 07:12
Reviewer Update
Good day,
Your records are incorrect and as I've explained in my original query.
Your fibre Team contacted me to arrange an appointment but the Technician did not come and your very same Technician team did not call me to notify mr that they are not coming instead they go and close query for an appointment that was not honoured.
Vodacom debitted my account for a service that I'm not receiving. Now I'm dissapointed with Hello Peter for giving me incorrect feedback.
Your Technician did not come and have the audacity to close my query as resolved. How is it resolved if they did not come?
I'm really running out of patience with Vodacom.
Your records are incorrect and as I've explained in my original query.
Your fibre Team contacted me to arrange an appointment but the Technician did not come and your very same Technician team did not call me to notify mr that they are not coming instead they go and close query for an appointment that was not honoured.
Vodacom debitted my account for a service that I'm not receiving. Now I'm dissapointed with Hello Peter for giving me incorrect feedback.
Your Technician did not come and have the audacity to close my query as resolved. How is it resolved if they did not come?
I'm really running out of patience with Vodacom.