Dissapointed at a franchise I've always spoke high about #Vodacom

Good Morning I have phoned vodacom cancellations department. The consultant who I have spoken to instead of assisting me, for over +- 35 - 40 Minutes offered me deals to upgrade despite me telling her that I am no longer in need of the contract. After 40 minutes of offering me different she told me that she has put a request through for it to be cancelled and I will receive an sms stating that it has been cancelled however she did not cancel the contract because i did not want to upgrade.

If that is vodacom attitude towards customers then i rather close my other contracts with them and take my business somewhere else.

really upset