Dissapointed and shocked at vodabucks store

I made a purchase from the vodabucks store on the 27 november, the order confirmation read 5 to 7 days it has bow been over a month and ive received no communication from vodacom..ive made over 30 calls to vodabucks ram and digital planet to track my order to which no one can assist.ive even msged on facebook and they ask me to be patient...what a joke its one month later how much more patient must i be!! Pathetic customer service, never had i imagined a giant company as vodacom wud be giving me such a hassle..even my ebay orders got here before vodacom.