DH
Dorothy H
1 reviews | Active since Sept 2011
02 Sept 2022, 14:06
DISSAPOINTED AND DISGUSTED!!!
No customer service. I recently lost a cellphone. Vodacom have been charging my a premium for 4 years. Now they want to pay me half of the value of the phone, because they didnt change it in store. The consultant Luchiesh Rossouw was so rude. Didn't want to listen to anything I had to say. She said that it is not their fault that the store didnt update my details and it is their t&c's, but they never even provided me with policy documents. Yet they took my premium every month for 4 years.
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Replies (3)
Vodacom's replyOfficial
04 Sept 2022, 13:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2022, 13:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DH
Dorothy H's updateReviewer Update
05 Sept 2022, 14:58I was informed by your insurance consultant to go instore and ask them to send the request to update my policy. The lady at the store completed the application form with me and informed me that she will complete the document and send it back. This was done at Vodacom. How can you possibly blame your client if one of your consultants didn't do her job properly. Please le me know who I can escalate this matter to or should I make contact with the ombudsman.
DH
Dorothy H's update05 Sept 2022, 14:58
Reviewer Update
I was informed by your insurance consultant to go instore and ask them to send the request to update my policy. The lady at the store completed the application form with me and informed me that she will complete the document and send it back. This was done at Vodacom. How can you possibly blame your client if one of your consultants didn't do her job properly. Please le me know who I can escalate this matter to or should I make contact with the ombudsman.
DH
Dorothy H's updateReviewer Update
01 Nov 2022, 17:30It has been more than 2 months. Not one call from Vodacom. They just tell you the matter was escalated. Strangly enough they are still deducting premium for a cell phone that is gone for almost 3 months. Horrible service. Consultants put you on hold for 30 mins when you follow up and then they drop the call. THIS IS RIDICULOUS!!!!
DH
Dorothy H's update01 Nov 2022, 17:30
Reviewer Update
It has been more than 2 months. Not one call from Vodacom. They just tell you the matter was escalated. Strangly enough they are still deducting premium for a cell phone that is gone for almost 3 months. Horrible service. Consultants put you on hold for 30 mins when you follow up and then they drop the call. THIS IS RIDICULOUS!!!!