WW
Wesley W
1 reviews | Active since Aug 2021
11 Mar 2022, 21:29
Dissapointed. Again.
Outage. AGAIN. What's the point of fibre internet at this point.
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Replies (3)WW
Wesley W's updateReviewer Update
12 Mar 2022, 03:25On behalf of all Harbour Lights, Milnerton, Cape Town 7441 - Is there someone that can explain to us why our Fibre Lines experience so much outages?
And why should we pay full subscription fees for fibre lines that are down, particularly on a Friday for 12 plus hours and it's STILL down?
This is nauseating service to say the least.
And why should we pay full subscription fees for fibre lines that are down, particularly on a Friday for 12 plus hours and it's STILL down?
This is nauseating service to say the least.
WW
Wesley W's update12 Mar 2022, 03:25
Reviewer Update
On behalf of all Harbour Lights, Milnerton, Cape Town 7441 - Is there someone that can explain to us why our Fibre Lines experience so much outages?
And why should we pay full subscription fees for fibre lines that are down, particularly on a Friday for 12 plus hours and it's STILL down?
This is nauseating service to say the least.
And why should we pay full subscription fees for fibre lines that are down, particularly on a Friday for 12 plus hours and it's STILL down?
This is nauseating service to say the least.
Vodacom's replyOfficial
12 Mar 2022, 10:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Mar 2022, 10:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WW
Wesley W's updateReviewer Update
12 Mar 2022, 22:28Dear Vodacom,
I was requested by Vodacom Fibre clients here at Harbour Lights, Milnerton, Cape Town 7441 to make you aware of this ridiculousness of your internet service.
We as customers miss a payment by one day, we pay a penalty fee. How is Vodacom going to compensate us this time around for basically an entire weekend without internet access?
There is no joy in the use your product any longer. Please get a representative out to our Apartment block so that we can come to a resolution on how we will be preventing this in the future and how we will be compensated for this currently, **** service that we are paying for.
Also please do note that some of us are working from home and that we work night shifts.
PLEASE FIX YOUR MESS!
I was requested by Vodacom Fibre clients here at Harbour Lights, Milnerton, Cape Town 7441 to make you aware of this ridiculousness of your internet service.
We as customers miss a payment by one day, we pay a penalty fee. How is Vodacom going to compensate us this time around for basically an entire weekend without internet access?
There is no joy in the use your product any longer. Please get a representative out to our Apartment block so that we can come to a resolution on how we will be preventing this in the future and how we will be compensated for this currently, **** service that we are paying for.
Also please do note that some of us are working from home and that we work night shifts.
PLEASE FIX YOUR MESS!
WW
Wesley W's update12 Mar 2022, 22:28
Reviewer Update
Dear Vodacom,
I was requested by Vodacom Fibre clients here at Harbour Lights, Milnerton, Cape Town 7441 to make you aware of this ridiculousness of your internet service.
We as customers miss a payment by one day, we pay a penalty fee. How is Vodacom going to compensate us this time around for basically an entire weekend without internet access?
There is no joy in the use your product any longer. Please get a representative out to our Apartment block so that we can come to a resolution on how we will be preventing this in the future and how we will be compensated for this currently, **** service that we are paying for.
Also please do note that some of us are working from home and that we work night shifts.
PLEASE FIX YOUR MESS!
I was requested by Vodacom Fibre clients here at Harbour Lights, Milnerton, Cape Town 7441 to make you aware of this ridiculousness of your internet service.
We as customers miss a payment by one day, we pay a penalty fee. How is Vodacom going to compensate us this time around for basically an entire weekend without internet access?
There is no joy in the use your product any longer. Please get a representative out to our Apartment block so that we can come to a resolution on how we will be preventing this in the future and how we will be compensated for this currently, **** service that we are paying for.
Also please do note that some of us are working from home and that we work night shifts.
PLEASE FIX YOUR MESS!