dissapointed

I'm so disappointed in the services received.. When i took out the contract for my fiber line, no-one advised me about the UPS that can be added on my contract as I am a new fiber client.. i assisted my friend with their fiber line and when theirs was installed she was made aware of the UPS line for R9 additional on 24month contract. i have been sent from pillar to post calling in daily to get this information and most of ur agents i spoke with does not even know what a UPS system is, i had to request speaking to a manager to get this done, but still no1 can give me a definite answer. Someone than logged the request after me being highly irate and now im getting a message that its out of stock.. What i fail to understand is why i was not made aware of your add-on products while my Neighbor was advised on the call made and when they come to install his fiber which is 1 week ago they told him about the UPS and they ordered it for her which was delivered and now all off a sudden this cannot be done as my contract is not new.. What type of sales people do u employ that does not provide all these services, that is called adding value and promoting your products, none of that was explained to me and im extremely disappointed, im considering cancel all contracts, with my referrals i have done and ensure i put this on all social platforms as well as taking this to the ombudsman