dissapointed

After trying to stop a sim swap on my number one of Vo *********** staff managed to port my number to MTN with clear orders which were requesting that my number should not be ported to any network. Now I'm seating with an egg in my face as I'm currently unable to access my Internet because of the syndicates employed by Vodacom. I have been asked to do a sim swap I personally went to vodashop and they failed to assist me and suggested I do a sim swap which I did up to now my Internet is still not working. Can someone assist me as I'm using my Internet for my day to day work .