dissapointed

Not really impressed with vodacom , im starting to regret why I even ported to this network . <br> My new phone is not even a week yet , but im already having problems . <br> My account was debited on the 10-12- 2015 when my sim was activated . Today I was debited again , the same amount .<br> When I called the customer servicve , the lady that was assisting me was very helpful she could see on the system that the debit order went twice and advise me to contact the accounts department , they will reverse or credit my account .<br> When I called the accounts or collection department , I was not impressed . The agent was very disrecpectful not sympathatic she basically told me to take a hike ,she could not see that account was debited and I ask her how come the lady in customer service was able to pick it up on the system ? she rudely told me that the customer service must refund me since there were able to pick it up .<br> What happened to customer service ? I do not feel very welcome at all . I want to cancel this contract .<br>