DISSAPOINTED

The service I received from Vodacom the past couple of months is disgusting. I have been a Vodacom customer my whole life. I have had no problems until recently. today was even worse, the consultants I spoke to where not friendly nor ethical nor helpful. one of them even sighed on the phone and then put me on hold while I was talking to her. once this contract ends im done with this service and its not because of Vodacom its self but because of the employees. I have been converted to being cash payer without my consent, now when I check my statement its billed me twice, only to find out I am a cash payer without my consent, apparently the person who stopped the debit order was suppose to advise me to call and re instate that. so question is who's fault is it? please Vodacom help me understand.