Dissapointed

After upgrading my contract, i realized that instead of upgrading me Vodacom added a new line to my name, i spoke to the call center on numerous times trying to sort out the issue. I was told that the new upgrade will be done and that the device will be delivered by the next day and that the other device will be collected, neither one of these has happened nor the delivery nor the collection... when i phoned RAM services this morning regarding the delivery as well as collection they informed me that they have no records of a collection, i again phoned Vodacom only to be told i will be phoned back, but after several hours i receive confirmation sms of the collection clearly showing the consultant never did the collection and cancellation in the first place and due to me phoning this morning he realized it was never done... this is resulting in me being unable to pay my account as no one can assist me with a new invoice for this month after the cancellation of the incorrect contract and the new upgrade as i am told the delivery and collection first need to take place... i am also kept waiting for the device and unable to use the device i 'upgraded' to due to Vodacom mistakenly adding a new line instead of upgrading.. causing me to again transfer all my phone's content to another phone... The Address given to the consultant was also given to Ram incorrectly once again delaying the delivery, i also stated clearly that delivery and collection need to be before 15:00 and that was also not communicated to RAM services again delaying the process further. Now at exactly 7 days after and still no delivery or collection. This is unacceptable and frustrating!!!!!!!!.