Dissapointed

<p><br />Hi there Vodacom retentions dept,<br /> <br />our intention yesterday was to complete the task of adding additional data to a sim card via Vodacom website.<br />This ****le was our backup system as our main internet service had ended unexpectedly with IBurst.<br />On trying to create a new Vodacom online profile, the site reported that the ID we are using is linked to a number.<br />Following the links only looped endlessly reporting this cellphone number is not registered on our website.</p> <p>Our calls to get thro to 082111 took ages and were dropped at least on 3 occassions during our attempts for assistance.</p> <p>We spoke to agent Phyllis via 082111 at around @13h00 to assist. <br />We explained our urgency to get data onto this device remotely as it was for the Eyebank Organ Donor Transplant division.</p> <p>The call was frustrating as Phyllis insisted on focusing on endless security questions rather than being sensitive to the triarge of the situation.<br />She had called us to confirm our primary number.<br />Every statement she spoke had to be repeated over and over as she was comepletely incomprehendable to understand.<br />Our call duration lasted well over an hour collectively, at the end of which no real solution was offered.<br />In fact we we're informed that her system couldn't do anything and that this could take up to 2 weeks to be resolved.<br />No ticket number was provided at the end of the call either, even through it was offered to be provided from her later which never happened.<br />This isn't about Phyllis personally. she is Vodacoms representative. <br />This complaint is about Vodacom Corporation and the attrocious levels of service you now offer loyal clients.</p>