SP
Simoné Prinsloo

1 reviews | Active since Mar 2017

09 Mar 2017, 14:19

DISSAPOINTED

<p>Vodacom approved me for a cellphone contract, only to find out a week later, after numerous calls to Vodacom, after approval has been confirmed more than once and an order for the cellphone was confirmed with a tracking number, that it was a "system error" and that the application was declinded without any explanation. </p>

0
Replies (2)
Vodacom
Vodacom's reply09 Mar 2017, 14:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply28 Mar 2017, 09:15
Official

The reported instance has been reviewed and assigned to our Acquisitions Team.

Per feedback received the overall profile has been increased.

Warmest regards

Elroy

Best regards,