Dissapointed

<p>We are a family of 5 people we have 7 contracts with vodacom and this is how we are treated... 2 of our contracts have been blocked by vodacom due to June's debit order that did not go through on their side, they did not make any contact with us regarding this matter. We have not received a statement from them for more than 2 months. When we went to the vodacom dealer and showed him that the payment was already made the 9th he said that he would activate it emediately. On the 13th our phones was still not activated so we phoned customer care were they told us there were a little more than R100 outstanding so when we asked why they couldn't just let us know, we did not recieve a answer. So we paid what was outstanding and phoned again. We were told that it would be active within a day, and up until this moment our phones are still not active. I would like to know how is it at all possible to block only 2 contracts out of 7 and give such poor service to a client of more than 10 years?? </p>