PS
Palesa S

1 reviews | Active since Nov 2015

26 Sept 2016, 14:13

dissapointed

<p>Dear Vodacom,</p> <p>2 years and I'm still dissatisfied with your 'Recharge and get..' product. In 2 months I have recharged with over R2k on 2 numbers and at best I only received my reward once.</p> <p>I'm tired of complaining about the same issue over and over again to no avail.</p> <p>If this product is more trouble than its worth please refrain from providing or even claiming its available when it clearly isn't.</p> <p>No I will not account every incident of my recharge as you already have the logs for all my recharges.</p> <p>You are failing me in a big way.</p> <p>My voda numbers are; ********** 310 and ********** 449</p> <p>Please note I have a total of 4 active sim cards on your network. Frankly I never thought I'd be shopping for a new home but now I am.</p> <p>You have bled my loyalty dry with your inconsistencies and poor service delivery. Surely I can't be relying on such mediums to get your Attention.</p> <p>Re,<br />Palesa Sathekge</p>

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Replies (1)
Vodacom
Vodacom's reply26 Sept 2016, 15:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team