Dissapointed.....

<p>I logged a request with Vodacom on the 8th regarding missing airtime... i was informed that my query would be resolved within 48 hours.... i phoned the call centre on the 10th and I was informed that what they ACTUALLY meant was 48 working hours, and i was promissed that my query would be resolved by the 13th. Today... the 13th of September, i have been adviced that the query will ACTUALLY take 7 working days to be resolved and that no one in the call center can advice on the progress of the query, the technical staff work in some magical place where they can only be contacted by the staff on my behalf by email.</p> <p> </p> <p>To say i am dissapointed would be an understatement, Vodacom;</p> <p>1. Why can I not be given accurate information/turn around times.</p> <p>2. Why if I have logged a query with you can you not advice me of the progress.</p> <p>3. I think it's ridiculous that this query can possibly take 7 days to resolve, without anyone trying to update me on the progress.</p> <p> </p> <p>I have lost all faith in you... I am really not impressed.</p>