Dissapointed

<p>At the end of April I opened a bank account at Capitec and decided to move all my debit orders over at the beginning of May 2016. I phoned Vodacom at 082 111 and asked how I go about in changing my bank account details where I was told to email it to them, seeing that they are offline. I immediately emailed my I.d copy and letter of the bank with new details. They confirmed it was received and details would be changed. On 1st June 2016 I noticed my debit order has not gone through yet and started to worry. I phoned I was told my details was not unloaded. The lady I spoke to was called Anna, but she had no way of speaking to me and rather rudely told me I was not suppose to talk to customer service......HOW THE HILL MUST I KNOW THAT.????????</p> <p>I told her the problem better be resolved and then she told me I must go and pay the money which I will not do. I have been with vodacom for YEARS and I have 3 Contracts, and NEVER was there a problem with my account till now due to your negligence as a company. </p> <p>I will not be a happy customer if my service are suspended due to this and I was told by Anna that the debit order will go off on 8 June 2016 and my service will not be suspended.</p> <p>One last thing, I am a supervisor in a call centre and the way that Anna treated me as a very unhappy client was NOT acceptable and if she handled me and my scenario a little more professional and caring, I would have been a happy client. But now I'm not and if my account are suspended or if double the amount will be deducted from my account, I will be very angry. My cellphone number is *** and the contract under Dorothea Strydom, Krigestreet 88, Kraaifontein.</p>