Dissapointed

I app**** for a Vodacom Contract through the Vodacom website, completed all my details, submitted my bank account details. Completed the process, and receives a reference number for my order VODACOMDIREC- ********** ********** 63.

Upon tracking the process of the order, when entering the reference number and my ID number on their website as per the link given in the e-mail, I get a message "Unable to find the requested application"

Now what does this mean? I have had no contact from Vodacom either, as per their e-mail stating that a consultant would be in contact with me shortly.