Dissapoined and speechless Vodacom customer!!!!

Vodacom at it again. On the 13th of August 2024, I came and shared my grievance with Vodacom. It is so exhausting that I always have to come on this platform regarding the problems I have with the Company. Today I received an email saying I have a R559.00 debt which I am not aware of, because I make it a priority to pay my account. I pay my account at my nearest Vodacom store over the counter. I took the decision of paying my account over the counter instead of the amount being debited every month because Vodacom was debiting unknown balances from my bank account. I also tried calling them to ask about the email they sent me about the R559.00 they claim I am owing but I did not receive any help and explanation, bare in mind that I talked with three consultants over the phone. I was transferred to various numbers without anyone explaining what the R559.00 is for. This is embarrassing that I always have to go through this with Vodacom. It is truly exhausting.