AT
Ashley T
1 reviews | Active since Aug 2022
09 Aug 2022, 22:40
🤬🤬🤬DISSAPIONTED,TRAPPED,******🤬🤬🤬🤬
I've been a Vodacom customer for the past 15+ yrs, not missing one payment and as a thank you i get no network signal for almost 3 yrs. I know the signal tower in my area was vandalised but should'nt there be a plan in place to accomodate all the other Vodacom subscribers in the area. Or is it because its a low class area that you don't care. Everytime Vodacom want to give me payment discounts and free data, but what must i do with it,i dont even have signal. And what if i have an emergency how am i gonna contact someone for help. DO YOU THINK IT'S FAIR🤬🤬🤬🤬
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Aug 2022, 08:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Aug 2022, 08:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Aug 2022, 09:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the Team responded via email and is awaiting your response.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply10 Aug 2022, 09:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the Team responded via email and is awaiting your response.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
AT
Ashley T's updateReviewer Update
15 Aug 2022, 17:51I haven't heard from Vodacom since i posted my complaint only emails that refer me to this site that's says they contact me via email. HOW UNPROFFESSIONAL🤬🤬🤬🤬🤬
AT
Ashley T's update15 Aug 2022, 17:51
Reviewer Update
I haven't heard from Vodacom since i posted my complaint only emails that refer me to this site that's says they contact me via email. HOW UNPROFFESSIONAL🤬🤬🤬🤬🤬