Dissapearing Phone

Cellphone delivered for repairs and an insufficient report was drafted and handed to me, the customer.<br> I was told Vodacom would update me on the status of the phone within 3 working days.<br> By day 4 i started calling the store, who's landline is always engaged, when they do not answer.<br> QUITE IRONIC FOR A MOBILE OPERATORS PHONES TO RING OFF THE HOOK!!!<br> When i finally got through the entire store could not help me with a status as they did not know where the phone was.<br> I spent more time and money continuously calling Vodacom customer care and the repair centre at Gateway. <br> Eventually after non stop phone calls and all the agents passing the buck on me, i found the actual agent, Janet, that originally handled the phone. She could not find the phone she had booked in till later after which i was told she had forgotten to send it for repairs. I asked to speak to the store manager and i wasn't allowed and nor will he call me back.<br> <br> a month after spending alot of time and money running after Vodacom's pavilion office i managed to confirm my phone has finally gone in for repairs and i can expect it within a month or so...<br> <br> Great service team. I would expect this from Cell C but not Vodacom.