Dissapearing data and dissapearing airtime on my cell-***

<p>I have been a loyal Vodacom customer for more than 15 years but their service is very bad & they cannot be accountable</p> <p> </p> <p>Since from last month I have contacted Vodacom motre than 5 times to complain about missing data and airtime on my phone but I was told that my applications on my phone are auto updating. I have switched off my auto updates due to the expirence that I had the last time but they still insisted that it is the reason why my data & airtime dissapear very quicky</p> <p> </p> <p>This afternoon again, I loaded date of 100MB & 250MB & I had R250 airtime, within 5 minutes my balance was zero on all. I have contacted their call centre & I was advised that they cannot assist me as their system has not uodated.</p> <p>HOW POSSIBLE IS THIS!!!!!!!!!!!!!!!!!!!!!!!!!!</p>