1 reviews | Active since Mar 2014
Dissapearing data & airtime I have been a loyal Vodacom customer for more than 15 years & I have 3 contracts with them Since from last month I have contacted Vodacom more than 3 times to complain about missing data and airtime on my phone but I was told that my applications on my phone are auto updating. I have switched off my auto updates due to the expirence that I had the last time but they still insisted that it is the reason why my data & airtime dissapear very quicky On the first of each month I receive R150 airtime and 100MB On 01/10/2017 at 17h05 my data balance & airtime balance was zero. I have never made a call but I only used data I contacted the call centre & I was even advised by one of their call centre consultants that we want to rob Vodacom. From that day I promised myself that I will never again call Vodacom because their client service sucks, they are impatient on explaining to you This morning at 07h05, I loaded airtime of R29.00 & my balance was R33.73 & I bought 30MB for 3 days for R4.50 now as I am typing this(10h45) my balance is R3.17. The data that I bought now is not reflecting I am really tired as this happens all the time I need this matter to be sorted or I am cancelling all my 3 contracts
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Mathabiso
Kindly be advised, feedback has been provided to you via SMS.
Regards,
RJ
Best regards,
Dear Mathabiso
Kindly be advised, feedback has been provided to you via SMS.
Regards,
RJ
Best regards,
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