1 reviews | Active since Apr 2017

25 Apr 2017, 12:01

Dissapearing airtime

<p>Come on Vodacom. This is highway *******. Again load airtime. No calls, no sms, no data usage on any media and its all gone. I got a call last time saying its my dropbox thats eating the airtime. My phone does not have drop box. I have deleted all running services. Nadda!!!!</p> <p> </p> <p>So i ask now, where does the airtime go to???????</p> <p> </p> <p>Thinking of porting to MTN. Maybe i will have better service and wont get ****** everytime i put airtime.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Tyron</p> <p> ********** 462</p>

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Replies (2)
Vodacom
Vodacom's reply25 Apr 2017, 12:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Apr 2017, 15:54
Official

Good Day

As per our conversation, we have contacted you and resolved your query.

Kind Regards

DL