JH
Juanita H
1 reviews | Active since Nov 2017
05 Nov 2017, 06:56
Dissapearing airtime
Yesterday afternoon I had about R170.00 airtime on my phone I made a short under 1minute call, last night all my airtime just gone, I had a data bundel so data couldnt have used my airtime, they are refusing to repay my airtime as I had the same cimplaint few months back where they refunded. I want my airtime back
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Vodacom's replyOfficial
05 Nov 2017, 07:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Nov 2017, 07:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,