rD
refiloe D

1 reviews | Active since May 2013

18 Sept 2017, 20:59

Dissapearing Airtime

I have been experiencing problems of disappearing airtime on my phone for over a year now. In may I then realised that I have been **********ly subscribed to daily competitions that I never joined. People stay away from Vodacom, I have been their loyal client for many years but I regret making such decision. No ethical conduct to protect their customers, stay away from Vodacom.

0
Replies (3)
Vodacom
Vodacom's reply19 Sept 2017, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Sept 2017, 13:57
Official

Dear

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,

rD
refiloe D's update19 Sept 2017, 19:14
Reviewer Update
Thank you for resolving the query.