YG
Yolandy G

1 reviews | Active since Jul 2017

02 Jul 2017, 15:50

Dissapearing Acts on Vodacom Network Operters

<p>I am disgusted at Vodacom Network operaters, Three times plus now, they let my data and airtime dissapear. I always check everything and know exactly how much I have and then suddenly when I have to use it it is all gone. I did phone the customer care service and they said u must put all your data usages off, which I did, just to find out afterwards that my airtime and data are still dissapearing and I phoned Customer Care again, twee times put the phone down in my ear and the third time they said they could not help me because the people who gave me the phone and simcard are still registerd on their names and because he always pays me airtime of R50 abd my father always pays me R55 airtime with 500mb of data, all dissapear within one day to three days. And they gave me a long list of how to get the simcard on my name. Please do not use Vodacom Operaters, they make Airtime and Data dissapear and u will be left in the dark if u try to find out why. I am now going to change my network. I use to be a big fan of vodacom, now I am going to change.</p>

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Replies (4)
Vodacom
Vodacom's reply03 Jul 2017, 07:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Jul 2017, 07:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Jul 2017, 09:48
Official

Good day,

As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart

YG
Yolandy G's update03 Jul 2017, 11:08
Reviewer Update

I would like to thank vodacom for their quick response and at least reimbursing me. I just hope for future that it does not happen again. They have sent me an sms and they phoned while we were busy preparing. Thanx Vodacom at the depth of my heart.