DA
DOMINIC A

1 reviews | Active since Feb 2014

13 May 2023, 08:06

Disrespectful Vodacom..

Yesterday Friday 12/05/2023, at 12H02 l had a two minute call from “Zain” from Vodacom.. l had previous calls from an outsource company Vodacom commandeer with questionable unsavoury ethics.. Zain yesterday offered me a “sweet data package deal” for the same subscription fee..Upon him asking if he may sign me up for this new sweet deal l proceeded l to politely let him know that l had numerous correspondences with Vodacom in the pass to rectify the pass transgressions,,which was never addressed.. Unprofessionally the call was dropped.. l NEED FOR VODACOM TO PULL THE TWO MINUTE CALL AND EXPLAIN WHY THEIR SERVICE IS APPALLING? Don’t blame your telesales individual, look at your policies you expect them to follow.. l didn’t bother contacting Vodacom, as in the pass, first you have to answer a few questions (pray you get it right), then you get tossed from post to pillar..

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Replies (1)
Vodacom
Vodacom's reply13 May 2023, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team