Disrespectful staff

Disrespectful staff

On 27/06 my data contract was upgraded with the assistance of Keith. Keith suggested collection of two routers at Herm**** Vodacom in order to expedite receipt of the devices, and to prevent another month of exorbitant charges for the pervious data contract. (Vodacom has been charging me R 432 for 50GB after the contract term had ended. Vodacom did not notify me of the contract end date, nor that they had beter contract upgrade pricing structure availabe, as currently advertised via their online platform.)

On request for an improved deal, in line with the advertised packages, my contract was upgraded., with agreement that I collect the routers at Herm**** Vodacom. In store I had to pay R 150 per router for their stock. These routers are part of an advertised package and should not be paid for. since the contract makes provision for payment of the devices.

The Huawei Mobile WiFi routers proved to not work in this area, with connection between hardware devices but no internet connection at all.

Since 28/06 I have attempted to get the issue sorted via Vodacom customer care numbers, notably *** (Vodacom after sales) and *** and *** Vodacom upgrades). After communicating with various individuals, the problem still has not been resolved.

Today 04/07 I was expecting a call from Steven from Vodacom upgrades at 12:00. When the call did not happen, I followed up by contacting ***. I spoke to Rose. I requested to speak with Keith or Steven, who had been involved in the process. I also indicated that, should I now want to escalate the query. Vodacom customer line has blocked my number citing an unusual high volume of calls from my number to the vodacom call center, and blocked my number to prevent *****ulent activity. None of of the Vodacom call center numbers accept my calls.

Is this how customers get treated when call center agents simply don't want to assist in solving a problem NOT created by the customer?