Disrespectful Consultants, Bad Service, Never Get back to their client, Over a week without internet connection

I have a fibre contract with Vodacom and it's officially been over 7 days without internet connection. I have missed a total of 7 classes and continue to miss out on valuable information because of your incompetence. Your employees are RUDE and Don't know what they are doing. Every time I call I speak to a new consultant, the only thing they all seem to be worried about is the fact that I will be reimbursed for the downtime. I am writing this with such a heavy heart because I have lost out on valuable information I can never regain. I requested that your technician comes to my place of residence on Monday after 6pm because I am not available during the day (work). I was told by one of your consultants to "meet the company halfway" because 12-2pm is the ONLY TIME you are available to reconnect me. I regret the day I signed up for your services. How can multiple consultants be comfortable with talking to a client with so much disrespect? I have come to the conclusion that this is YOUR company culture. Worst Service!!!!! I will definitely be cancelling your services. My children can't even watch TV. I will be writing my exams soon and cannot afford to be frustrated like this!!!!!