Disrespectful call centre agent Vuyo Xala

On 20 October 2019 I called the Vodacom call centre to enquire about the data that disappeared from my wifi router. I spoke to an agent by the name of Vuyo Xala, and she requested for my details and ran security checks. As we were busy with the security checks, her colleagues on the background were loud, planning their lunch/supper- talking about fat cakes and all, I could tell that Vuyo was also distracted because she was not listening to me. I informed her that her colleagues are loud and they are distracting us, she apologised on their behalf and we continued with our conversation.

I informed Vuyo that my data balance is incorrect and requested her to have a look, she made me hold for 5 minutes then told me that her system is "taking forever" to load. She made me wait another 10 minutes then she eventually told me that she will call me back in an hours time to give me feedback,. It has been 18 hours and I have not heard from Vodacom, i could tell from the duration that she made me wait that she was not going to call back.

It is really pathetic that Vodacom *****s our data! To make matters worse, the call centre agents are disrespectful and they do not keep to their promise. I would strongly suggest that Vodacom stops *****ing our data and look into the conduct of your agents!! paying monthly subscription for terrible service sucks.