GD
Glen D

1 reviews | Active since Oct 2017

25 Oct 2017, 09:55

Disrespectful call center staff

Good day

i'm sadden by the poor experience received by your sales consultant Steven, I contacted by Steven to sell a data bundle package, in which i requested details of him as i wanted to compare between what I currently have and what he was trying to sell me, to make a clearly and concise decision, in which i declined the offer as it does give me something new or match what i would like. Steven then continued to shout and tell me that i shouldn't have wasted his time and dropped the call after tell me off.

This happened yesterday at 10:50 am from a ********** number.

My request to vodacom is to please take me off any marketing leads or new products they want to sell to me. I was disgusted by the uncalled outburst from Steven.

Thanks Glen

0
Replies (2)
Vodacom
Vodacom's reply25 Oct 2017, 10:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Nov 2017, 16:40
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

Warm regards,

SS