MP
Mpho P
1 reviews | Active since Mar 2013
08 Nov 2019, 10:41
Disrespect Vodacom
Disrectful call centre Staff.My Wife wanted to apply for a wifi rooter this ill mannered call centre agent called her and asked her for bank details before even discussing the package. When my Wife said no this Agent put the phone down on her ear.They called from *** cslled at 10:27 08/12/2019.Is that how Vodacom teaches the staff I am si dissapointed extremely shocking
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Replies (2)
Vodacom's replyOfficial
08 Nov 2019, 10:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2019, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Nov 2019, 17:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the sales department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Nov 2019, 17:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the sales department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,