1 reviews | Active since Apr 2017

16 Apr 2017, 21:07

Disrespect

<p> My sister in law passed away a year ago. Somehow Vodacom got my number and have been phoning me even week. I have sent them her death certificate to no avail. Last week their debt collecting agency phoned me three times in one day. They are rude and disrespectful. When I asked them to email me as I was away they put the phone down in my ear. The next caller told me it's my responsibility to send them the death certificate again.....it really isn't. I have been nice and patient for a year now and now I have had enough.</p>

0
Replies (2)
Vodacom
Vodacom's reply17 Apr 2017, 06:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Apr 2017, 14:18
Official

Dear Shelly

Please note that we have email you and feedback will be provided once completed.

Regards,

RJ

Best regards,