DISREGARD FOR CANCELATION REQUEST

I am very frustrated with Vodacom, and this is not the first time. Last week on the 8th around 09h00, one of the agents called my mother to tell her she has been paying her contract well therefore they are sending her a phone. firstly, this was a basic wifi contract which was changed to a just airtime contract. -at 09h40, i called vodacom and spoke to an agent named Loyiso, who confirmed there was no such and they had basically upgraded her contract. he shares it was processed at 09h30. Upon request, he proceeded to lodge a cancellation with the upgrade and indicated that on Monday the 8th, we can proceed with the cancelation of the contract as it was due for a cancellation. -no feedback was provided on Monday. -today there is a courier guy here to deliver a phone -so basically ignored the request.

I have been trying to call vodacom for the past hour and can never seem to get through.

Please cancel the upgrade and contract. We will not be liable for ****ming tactics being used and worse ignoring out requests as you feel.

This is becoming a trend with Vodacom and it is highly disappointing.