Disqusting Customer Service

I am writing to express my frustration with Vodacom whist trying to apply for a new data line, its almost 2weeks that I app**** for a new line now, I have not received a single call from them on the status, I have called them over 15 times now, every person I speak to transfers me to another department, I am like a ball that they are playing. You have to wait for over 20min before they can even answer the call.This is ridiculous, its like begging to pay people!!!<br> I have logged another different call on my existing line 5 times(from Oct 14), every time it gets closed without notifying me, up to now not resolved. This is shocking from a company such as Vodacom!!!