1 reviews | Active since Feb 2014
Disputing the bill
<p>On the 12th of january i was emailed the bill of R16 568.59. It shows that there was data usage of R16105.00 on internet on the 10-01-2016 at 02:40:42. I am still disputing that. Your company never responded to my dispute but suspended my account in the beginning of february 2016. I was ready to pay R463.44 according to the statement. I have called your offices numerous times and was told that investigations are going on, ref no. 53-GK12P-PG81Y. Up until today i have not received feedback. To mu suprise today on the 11th of june 2016 at 02:45PM i just received an email saying i have an outstanding amount of R21989.00. How is this possible when am not even using that number. Can you please assist me in settling this matter.</p>
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
I am very frustrated and not happy at all concerning this. I am being transferred up and down and not getting any help. The legal department refers me to the data department and vice versa. On the 30th of june 2016, 09h00 I spoke to caroline after adile hanged up on me, both from the legal department. I am now sitting with 2 statements from vodacom which dont communicate with each other. Now caroline tells me that she doesnt know wher the other statement is coming from, yet am telling her it was emailed to me by vodacom. The balance on this statement is not making sense and i dont agree with it. I need to sort this matter out and close it off. Can someone competent assist, PLEASE
I am very frustrated and not happy at all concerning this. I am being transferred up and down and not getting any help. The legal department refers me to the data department and vice versa. On the 30th of june 2016, 09h00 I spoke to caroline after adile hanged up on me, both from the legal department. I am now sitting with 2 statements from vodacom which dont communicate with each other. Now caroline tells me that she doesnt know wher the other statement is coming from, yet am telling her it was emailed to me by vodacom. The balance on this statement is not making sense and i dont agree with it. I need to sort this matter out and close it off. Can someone competent assist, PLEASE