Disputes STILL NOT RESOLVED, Phone switched off and Delayed from Vodacom side!!

Good day Trust you are well. After another 50 min call on my 3rd try today I am really hoping that my lines can be re-opened! I really would like to bring to your attention that Amandla was the 1st consultant that I spoke to today, he put the phone down in my ear. I have been struggling to get my account resolved since July and after speaking to a wonderful consultant yesterday afternoon, she understood that credits need to be passed in order for me to get the correct August pro-rata billing. All July invoices are to be credited and another dispute has been logged with them as well. As my phone was still on prepaid in June up to the 30th, so what Vodacom is billing for in July is not correct and this needs to be escalated ASAP. I need to cancel 4 lines but can't do so due to the delay of credits since July and correct invoice for August. I also am very concerned about the customer service. Why does it feel like customers don't matter?? Your urgent response will be highly appreciated.