DISPUTES OF *** VODACOM

It has been more than a month since I have been waiting for my case to be resolved. One of the consultants has been consistent in calling and telling me that someone will get back to me with an update, but this has not happened. It has now been days without any response from Vodacom or its team.

I feel that Vodacom is quick to charge customers without properly analysing their documents, but when it comes to correcting their own mistakes, the responsibility is left to the customer to follow up, call, and enquire. I am extremely frustrated because I submitted all the required documents months ago, yet my case is still nowhere near being resolved.