Disputes closed unresolved

Item: Vodacom
Rating: 1
Author: Tshepiso M

I have two contracts with Vodacom my cellphone (data and airtime Included) that cost me R258.99 and12 months sim only deal cost me R375.99. on the 16th of April I upgraded my sim only deal and to my surprise I was told that I will continue to pay for device that cost R70 until end of July. The only device I have on contract is my cellphone not router, so which extra device am being charged for? A dispute was logged, and on the 11 of this month I called to make a follow up that dispute was closed but charges are still there and another one was logged and it was closed with the same resolution note. Today(20th) I called and now am being transferred from one department to the other back and forth with no help. Numbers in question are *** . Am being Charged R835.01 for R258.99 cellphone and R499 data deal?

Helpful (0)

Replies (3)

Vodacom's replyOfficial

20 May 2021, 18:34

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply20 May 2021, 18:34

Official

Tshepiso M's updateReviewer Update

24 May 2021, 10:26

Am sorry but I still have not received any communication form your side, and in 4 days my account is going to be debited while my issue still pending. Am I doing to get help here must I embrace the fact that I will be paying extra R70 for the next 3 months for device I never had?

Tshepiso M's update24 May 2021, 10:26

Reviewer Update

Tshepiso M's updateReviewer Update

25 May 2021, 13:56

Thank you Randall for attending to me issue

Tshepiso M's update25 May 2021, 13:56

Reviewer Update

Thank you Randall for attending to me issue